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Coronavirus / Covid-19 - Changes to Our Services

Posted by Albert Chau on 22nd Mar 2020

With the coronavirus situation around the world and following the principles of government guidance, here are some of the steps we are taking so that you are aware of the changes we are implementing to safeguard our customers as well as ourselves:

Production / Packing

We are still making chocolates and taking orders!

Only Russell and Albert are on premise when we are making or packing chocolates. We do not allow anyone else outside Fifth Dimension Chocolates to be present on our premise unless absolutely necessary - all external visitors' names and dates/times of entry will be logged in case we need to trace the individuals for any reasons.

We will now also put your products in zip-lock bags or sealed in bags, before placing them in shipping boxes or envelopes. After you have received and open the outer package/box, we recommend that you clean the sealed bag with wipe/cloth first, before opening the bag and taking the products out of the bag. Make sure you wash your hands thoroughly before touching the chocolates.

Shipping & Delivery

To reduce the frequency of any contact with people outside Fifth Dimension chocolates, we will only send out the orders on Mondays and Wednesdays until further notice.

For UK deliveries, we use Royal Mail most of the times, and they have published the steps they are taking in delivery of parcels on their website. While we send the products out using First Class service, we cannot guarantee that the products will be delivered the next day - it will depend on the postal service in your area during this time.

Currently we still ship to mainland Europe and the United States, and we rely on their local postal services as well we courier services to deliver the products to you - they will have similar guidelines on delivery as Royal Mail. 

With the disruption of flights and various restrictions imposed on traffic and potentially movement of goods, there may be a delay to the shipping times relative to the published times (see our Delivery page). Please note that this is beyond our control and we appreciate your understanding in this.

We may have to stop taking orders for delivery to certain destinations if further restrictions on goods are imposed by different countries. If you have placed the order but we cannot ship the products to your recipient's country, we will either credit your account for future purchases or we can refund your order - we will contact you and ask for your preference should this happen.

Questions?

The UK Government has published a guidance on what you need to know about coronavirus and food.

If you have any questions or concerns about our products or service, you can always contact us via our contact form or on social media such as TwitterFacebook or Instagram, or you can give us a call on 020 3129 3387. In the meantime, stay safe and healthy.