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Privacy & Cookies

Thank you for visiting 5DChocolates.com (the “Website” of Fifth Dimension Chocolates Ltd). Please take a moment to read this privacy policy, which tells you how we use personal information collected at this site. By using this website, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

 

Collection of Information

When you place an order or an enquiry about our products we need to know your name, postal address, e-mail address, telephone number, and, if ordering, your credit card number and expiry date. If you have ordered products for a third party we will need to know their name and postal address. We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to organise delivery, provide you with information on your account, and to communicate with you on any matter relating to your order and the provision of our service.

We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the products and services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our products and services.

 

Cookie/Tracking Technology

The website may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the website, and understanding how visitors use the website.

We make use of the web analytics service provided by Google Inc. to help us analyse how users use our website. It counts the number of visitors and tells us about their behaviour overall, such as typical length of stay on our site or the average number of pages a user views. Personal information cannot be collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information.

 

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

 

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

Your credit/debit card information is not visible or accessible by us and is not stored on our Website. Our Website uses Stripe and PayPal to process all payments. They are PCI DSS compliant payment service providers and payment information is dealt with exclusively with these companies.

All emails and newsletters from this site allow you to opt out of further mailings.

 

Still Want To Know More?

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: ask@5dchocolates.com

We reserve the right to make changes to this policy. Any changes to this policy will be posted.