At Fifth Dimension Chocolates we would like you to embark on an unforgettable adventure in chocolates with us. We wish you a pleasant journey into our world of taste. If you have sent chocolates, or received a gift with which you are extremely delighted, or are not entirely happy with, please contact us with your comments. We’d like to know where we can improve our service and products, and will endeavour to make you happy.
Please read these terms and conditions before further proceeding with accessing, viewing, and otherwise using the 5DChocolates.com website and affiliated domain names ( collectively "Site"), since it is a condition to your access, view and use that you agree to these provisions. If you continue to visit this Site, then you have agreed to these terms and conditions.
- We must receive whole payment of the price for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
- You are not allowed to sell and must not offer for sale or re-sell any of our products
- Fifth Dimension Chocolates reserves the right to cancel the contract between us if:
- We have insufficient stock to deliver the products you have ordered. If this is the case, we will contact you and advise you of an availability date or to offer you a reasonable substitute product.
- One or more of the products you have ordered has been listed at an incorrect price due to a typographical error
- We do not deliver to your area
- If we do cancel your contract, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
- The rights of withdrawal of 7 days does not apply to contracts for the supply of perishable food products such as chocolates. Modification to the order or cancellation by the customer may be accepted whilst the order is being prepared only. In the case of cancellation, the charges will be refunded. However, a discretionary fee may be applied for administrative cancellation charges. Once the order is packaged and handed over to the carrier, no modification or cancellation may be accepted and the charges will not be refunded.
- The prices payable for products that you order are as set out in our website. These prices are subject to change.
- The price of the goods does not include a charge for delivery. These charges are in addition and can be found in our Delivery section.
- The currency used for the transaction is the British pounds. Value-Added Tax (VAT) of 20% is included for UK.
- Fifth Dimension Chocolates do not store financial credit or debit card information.
Shipping & Deliveries
- For the current delivery charges and time to delivery, please visit our Delivery section.
- Currently we deliver within the United Kingdom (UK) and the United States of America (USA). Due to Brexit changes, we have temporarily suspended deliveries to Europe, including European Union (EU), Iceland, Norway and Switzerland. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery altogether. If you place an order for delivery and we do not deliver to that area, we will provide a full refund of the purchase price minus an administration fee.
- We offer different delivery options to certain destinations – please specify the available service you require at checkout.
- Royal Mail First Class or International Standard service: Proof of delivery is not normally obtained, and Fifth Dimension Chocolates cannot be held responsible for failed delivery in this case.
- Courier (or First Class Signed For™ service for certain UK destinations): Choose this option if you require a proof of delivery.
- We reserve the right to change delivery carriers without notice.
- Orders are usually prepared and dispatched within 48 hours. Please note that the orders will not be dispatched on a Friday or over the weekend, to avoid your chocolates sitting in transit. If you do require your order to be delivered on a particular date, please let us know in the comments section at checkout and we will try our best to accommodate your request.
- We will deliver the products ordered by you to the address you provide to us for delivery at after you place your order. It is your responsibility to provide us with accurate delivery address details - We will not check or verify addresses and messages supplied by you. Please contact us straight away if the shipping address is incorrect - we cannot be held responsible if the products have left our facility or the shipment is delayed because you have not notify us of any correction to the address before we prepare your order.
- If you have put any instructions regarding leaving the package for your order at a certain place (e.g. if no one is at the delivery address to receive the package), we cannot be held responsible for any loss or damage to the package and our products.
- We do not have control over the temperatures during the delivery of your order and cannot be held responsible for any chocolates that have been affected by temperature.
- Please note that the pictures on our site are not contractual.
- Payment may be made by debit, credit or charge card, or through your own account by your online payment service provider (e.g. Paypal, Amazon Pay or Apple Pay). We do not accept cash or cheques for online orders. There is no minimum order requirement.
- The debit, credit or charge cards accepted by us are those listed on the website on the date on which your order is placed.
- Authority for payment will be requested from your card issuer or online payment service provider at the time of your order. We reserve the right to terminate our agreement with you if we are refused authority for payment at any stage.
- You agree to indemnify us in full against all costs, expenses and outgoings incurred by us in obtaining payments from you in the event of a failed payment or refund. This may include an administration charge.
- If the products we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, or if you do not receive the products ordered, we shall have no liability to you other than as set out below.
- If you notify a problem to us under this clause, our only obligation will be
- To make good any shortage or non-delivery
- To supply and deliver substitute products if your original choice cannot be delivered for any reason
- To replace any products that are damaged or defective, unless the products are damaged due to temperature
- To refund to you the amount paid by you for the products in question in whatever way we choose
- In the event when you need to notify a problem to us, you should notify us within 2 days from the date of delivery. When you notify a problem to us, we may request the following information from you to determine our liability to you:
- Proof of purchase (e.g. order number from our website, invoice, payment receipt)
- Photograph of damaged/detective goods, including the packaging where appropriate
- Any additional information we may request from you
- We will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the products in question.
- We exclude all liability and responsibility for any amount or kind or loss or damage that may result to you or a third party in connection with this website in any way or in connection with the use, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.
- We try to ensure that the information on this website is accurate and complete, but we will not be liable for any damages of any kind arising from the use of this website.
Promotion / Discount / Coupon Codes
- Promotion/Discount/Coupon codes are only valid for orders placed online.
- Promotion/Discount/Coupon codes entitle you, at the time of ordering, to a saving on a new order placed with Fifth Dimension Chocolates.
- Fifth Dimension Chocolates reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed.
- Promotion/Discount/Coupon codes are only valid on specific products while stocks last and may be withdrawn at any time.
- Only one promotion/discount/coupon code can be used per order.
- Promotion/discount/coupon codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items.
- In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping, gift wrap or gift card costs charged on the original order.
- In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping, gift wrap or gift card costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items - If the offer is still valid at the time of making a return - you should place a new order using the original promotional code.
- In promotions where there is a free or half price item when purchasing multiple items, please note that the discount will be applied to the cheapest item.
- For promotion/discount/coupon codes related to pre-orders offers (e.g. Christmas pre-orders), note that all products in the order will only be dispatched on or after the date specified advertised in the leaflet, newsletter, website and social media related to the offer.
- Promotion codes found in Fifth Dimension Chocolates’ leaflets, newsletter, website or on social media may only apply to items advertised in the leaflet, newsletter, website and social media respectively.
- All products by Fifth Dimension Chocolates are made in the same environment where nuts may be handled, and therefore may contain nuts or traces of nuts, and should not be consumed by allergy sufferers.
- For more information about the allergens in our products or if you have any specific dietary requirements, please visit the Allergen & Dietary Information page. Do not hesitate to contact us if you have any specific questions.
- Under the 2003 Licensing Act it is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18. We will not sell or deliver products containing alcohol to anyone who is, or appears to be, under the age of 18. By placing an order for any products containing alcohol you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
- The content of this website is protected by copyright, trademarks, database right and other intellectual property rights. You may not reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on this website without written permission from Fifth Dimension Chocolates Ltd.
Events Beyond Our Control
- We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to products delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation to, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
- Please note that we do not have control over the temperatures during the delivery of your order and cannot be held responsible for any chocolates that have been affected by temperature.
- If any part of these Terms & Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Your Use Of This Website
- You may not use this website for any of the following purposes:
- Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene or other objectionable material or otherwise breaching any laws
- Transmitting material that encourages conduct that constitutes a criminal offence, or otherwise breaches any applicable laws, regulations or codes of practice
- Interfering with any other person’s use or enjoyment of the website
- Making, transmitting or storing electronic copies of materials protected by copyright or other intellectual property right with the proper permission
- You will be responsible for our losses and costs resulting from your breach of our intellectual property rights.
- The contract between us shall be governed by and interpreted in accordance with English law and English courts shall have jurisdiction to resolve any disputes between us.
- Unless otherwise expressed stated in these Terms and Conditions, all notices from you to us must be made in writing and sent to our contact address. All notices from us to you will be displayed on our website from time to time.
Registered Office of Fifth Dimension Chocolates Ltd:
55 Station Road, Beaconsfield, Buckinghamshire, HP9 1QL, United Kingdom
Tel: +44 (0)20 3129 3387
Fifth Dimension Chocolates is registered in England no. 8558103
VAT No: GB 165 3105 30